
Website Policies
Refund & Exchange Policy
We have a 30-day return and exchange policy, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Clothing with any fragrant scents, or noticeable signs of use, will not be accepted.
Unfortunately, we cannot accept returns on sale items, glassware, or gift cards.
To start the process, you can contact us at kayaempourium@gmail.com using the subject line "Merchandise Return." Please provide your name, order number, a brief description of the issue, and photos if applicable. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Depending upon our analysis, we may send you a return shipping label, or ask you to cover the cost of return shipping.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at kayaempourium@gmail.com.
For exchanges, simply return the item you have following the above guidelines, and once the return is accepted, make a separate purchase for the new item. Please note certain products / sizes / colors may be out of stock.
Terms and Conditions
Welcome to The Key West EmPOURium's website (the “Site”), operated by Key West Emporium LLC, a Florida limited liability company (“we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of this website and any content, features, services, and/or products offered through the Site located at www.empourium.com and all associated domains linked to www.empouriumkeywest.com by the Key West EmPOURium, its subsidiaries and affiliates.
By accessing or using this Site, you agree to comply with and be bound by these Terms. If you do not agree, please do not use this Site.
Eligibility
This Site is intended for use by individuals who are at least 18 years old. By using the Site, you represent that you are at least 18 or accessing the Site under the supervision of a parent or legal guardian.
Use of the Website
You agree to use this Site for lawful purposes only. You may not:
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Use the Site for any unlawful or fraudulent purpose
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Attempt to gain unauthorized access to any portion of the Site or systems connected to the Site
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Interfere with the Site’s operation or with other users’ use of the Site
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Use the Site to transmit viruses, malware, or harmful code
We reserve the right to suspend or terminate access to the Site for any user who violates these Terms.
Intellectual Property
All content on this Site — including but not limited to text, images, logos, graphics, videos, icons, and software — is the property of Key West Emporium, LLC or its licensors and is protected by U.S. and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, transmit, display, or otherwise use the content without our express written permission.
Online Ordering & Gift Cards
If available, online ordering or gift card purchases are subject to the following:
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Gift cards sold through our website are for in-person redemption only, unless otherwise stated.
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Digital gift cards may not be redeemed for cash and are non-refundable unless required by law.
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We reserve the right to refuse service, cancel orders, or limit quantities at our sole discretion.
User Submissions
If you submit content (e.g., reviews, feedback, photos), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, and reproduce that content for promotional or other purposes, in accordance with applicable law.
You agree not to submit anything:
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False or misleading
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Offensive, obscene, or abusive
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Infringing on the rights of others
We reserve the right to remove or refuse any user content at our discretion.
Links to Third-Party Sites
This Site may contain links to third-party websites (e.g., social media, delivery platforms). We are not responsible for the content, policies, or practices of those websites. Accessing them is at your own risk.
Disclaimer of Warranties
This Site and all content, services, and products provided through it are offered “as is” and “as available.”
We do not warrant that:
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The Site will be uninterrupted, secure, or virus, malware, or error-free
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The information provided is complete, accurate, or current
To the fullest extent permitted by law, we disclaim all warranties, express or implied.
Limitation of Liability
To the extent permitted by law, Key West Emporium, LLC, its owners, employees, or affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
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Use or inability to use the Site
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Errors or omissions in content
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Any unauthorized access or use of our servers or data
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Any other claims
Your sole remedy for dissatisfaction is to stop using the Site.
Indemnification
You agree to indemnify and hold harmless [Key West Emporium, LLC] and its officers, employees, and agents from any claims, liabilities, damages, or costs arising from your violation of these Terms or your misuse of the Site.
Privacy
Your use of the Site is also governed by our Privacy Policy, which describes how we collect and use your information.
Changes to the Terms
We reserve the right to modify these Terms at any time. Continued use of the Site after such changes constitutes your acceptance of the new Terms.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes will be resolved in the appropriate courts located in Los Angeles County, California, unless preempted by federal or Florida law.
Privacy Policy
Effective Date: [5/5/24]
Last Updated: [7/2/25]
Key West Emporium LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, [www.empouriumkeywest.com] (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or interact with our services.
By using this Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.
Information We Collect
We may collect the following categories of information from you:
a. Personal Information
Information you voluntarily provide, including:
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Name
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Email address
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Phone number
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Billing/shipping address
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Payment information (processed securely via third-party providers)
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Any messages or comments submitted via forms
b. Non-Personal Information
Collected automatically through cookies or analytics tools:
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IP address
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Browser type and version
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Referring site
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Device type and operating system
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Pages viewed and time spent on the Site
We do not knowingly collect personal information from children under the age of 13.
How We Use Your Information
We use your information to:
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Process transactions (e.g., purchases or gift card orders)
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Respond to inquiries and provide customer support
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Improve our website performance and user experience
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Send promotional or marketing communications (with your consent)
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Comply with legal and regulatory obligations
How We Share Your Information
We do not sell or rent your personal information. We may share your data in the following limited circumstances:
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Service Providers: With trusted third parties (e.g., payment processors, delivery services, website hosting) who help us operate our business
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Legal Requirements: To comply with applicable laws, subpoenas, or court orders
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Business Transfers: In the event of a merger, acquisition, or asset sale
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
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Recognize repeat visitors
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Analyze traffic and behavior on the Site
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Tailor content or offers
You can control cookie settings via your browser. Please note that disabling cookies may affect site functionality.
Email Marketing and Communication Preferences
If you subscribe to our mailing list, you may receive occasional emails about promotions, events, or updates. You can unsubscribe at any time by clicking the "unsubscribe" link in the email or contacting us directly. We will not send marketing emails without your consent where required by law.
Data Security
We implement reasonable safeguards (administrative, technical, and physical) to protect your personal information. While no system is completely secure, we strive to protect your data to the best of our ability.
All payment transactions are processed securely through third-party platforms and are not stored on our servers.
Your Rights and Choices
Depending on your location, you may have the right to:
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Access, correct, or delete your personal information
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Withdraw consent for marketing communications
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Request data portability (in some cases)
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File a complaint with a regulatory authority
To exercise any of these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to external websites we do not control. We are not responsible for the content, security, or privacy practices of third-party sites.
Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Key West Emporium LLC
618 Duval St.
Key West, FL, 33040
Email: kayaempourium@gmail.com
ADA Compliance Notice
Website Accessibility Statement
Key West Emporium LLC is committed to making our website accessible and user-friendly for all people, including those with disabilities.
We believe everyone should be able to easily access information about our business, browse our offerings, and engage with us online. If you are having trouble accessing any part of this website or need assistance, please contact us and we’ll do our best to assist you promptly.
Our Ongoing Accessibility Efforts
To provide a positive experience for all users, we:
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Strive to conform to WCAG 2.1 Level AA guidelines wherever possible
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Regularly test and update our website for accessibility barriers
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Use alternative text for meaningful images
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Ensure readable font sizes and sufficient color contrast
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Provide keyboard-friendly navigation
While we are not a large enterprise, we are committed to continuous improvement and welcome feedback from our users.
Need Help or Have Feedback?
If you experience any difficulty accessing content on this site, or if you have suggestions for how we can improve accessibility, please contact us:
Key West Emporium LLC
Email: kayaempourium@gmail.com
We aim to respond to accessibility-related requests within 10-14 business days.